1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing details, and other information you provide when contacting us, signing up for our newsletter, or purchasing services.

• Project Information: Content, files, or materials you share with us for creative services.

• Technical Data: IP address, browser type, device information, and usage data collected through cookies or analytics tools.

• Payment Information: Billing details processed securely through third-party payment providers (we do not store full credit card details).

2. How We Use Your Information

We use the information we collect to:

• Provide and deliver services you request

• Communicate with you regarding projects, updates, and support

• Send marketing emails, newsletters, and promotions (you may unsubscribe anytime)

• Improve our website, services, and user experience

• Comply with legal or regulatory obligations

3. How We Share Information

We respect your privacy and will not sell your personal information. However, we may share data with:

• Trusted Service Providers (e.g., hosting platforms, payment processors, analytics tools) who help us operate our business

• Legal Authorities if required by law or to protect our rights, safety, or property

• Third-Party Tools (e.g., email marketing platforms, CRM software) for business operations

4. Cookies & Tracking

Our website may use cookies, pixels, and tracking technologies to:

• Improve website functionality

• Analyze user behavior with tools like Google Analytics

• Personalize content and marketing campaigns

You can control cookie settings in your browser, but disabling cookies may affect your experience.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal information

• Opt out of marketing communications

• Request data portability or restriction of processing

• File a complaint with a data protection authority

To exercise your rights, contact us at [email protected].

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

9. Children’s Privacy

Our website and services are not directed toward children under 13, and we do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Continued use of our website or services indicates acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

📧 [email protected]

🌐 www.heavygrindmedia.com